Terms of Service
Orders
When you place an order your delivery address and products are confirmed with our shipping software. At this point we can’t modify or cancel the order. If you placed an order in error, you’ll have the possibility to return after delivery.
Returns
If you want to return something, you have 14 days from the delivery date to request and despatch a return. You can request a return here. You'll need your order number and the same email address you used to place the order. Original shipping costs are non-refundable and return shipping is on you. If your return is post stamped outside the return window, you are only eligible for a store credit.
Holidays / Christmas Returns
Orders placed on or after November 26th 2020 can be returned until January 8th 2021. We can only accept returns of unused products in the original packaging.
All costs associated with returning products are your responsibility and any original shipping costs are non-refundable. If your return is post stamped outside the return window, you are only eligible for a store credit.
Import Duty & Tax
Orders shipping within the EU have 20% UK VAT included in the final price. Orders to Germany have 19% MwSt included in the final price. Orders to France have 20% TVA included in the final price. Orders to Australia have 10% GST included in the final price. Orders to all other destinations do not include tax. All International orders outside the EU may be subject to import duty and fees on delivery. Duties are based on the sales tax rate of your country. Orders to the USA with a value under $800 will not attract import duties. If your order is over $800 we recommend placing separate orders.
Warranty
In the unlikely event that you believe your product has a manufacturing defect, you need to let us know within 5 working days from delivery. If your product develops a noticeable problem at any time, just get in touch and we’ll help you find a solution.
Privacy Policy
We never share or sell your personal information to any third party. Your details are only used to contact you about your order. You can opt to receive our newsletter emails by signing up on our site or at the checkout after placing an order. All transactions are processed using industry standard 256-bit SSL encryption. Your credit card information is never stored.
